Welcome to Flower Delivery Tadworth. These Terms and Conditions govern your use of our online flower delivery services across Tadworth and the surrounding areas. By placing an order through our e-commerce platform, you accept these terms in full and agree to comply with them. Please read them carefully before purchasing any product or service. If you do not agree to any part of these terms, you must refrain from using the site and our services.
Purchasing flowers and related products on our website is designed to be simple and user-friendly for all customers in Tadworth and adjacent regions. You must be at least 18 years of age to place orders with us.
To place an order:
Once your order has been submitted and payment received, you will receive an automated confirmation email with your order details. Please review the confirmation and notify us promptly if any details are incorrect or if changes are required.
Payments for all Flower Delivery Tadworth online orders must be made in Pounds Sterling (£). We accept payments via major debit and credit cards, as well as other methods as shown during the checkout process. The full amount must be paid at the time of placing the order. Orders are not confirmed or fulfilled until payment is received in cleared funds.
All prices are clearly stated on the website and inclusive of VAT where applicable. Delivery charges, if any, will be displayed prior to order confirmation. We reserve the right to change prices without prior notice, but such changes will not affect orders already placed and confirmed.
Flower Delivery Tadworth offers doorstep delivery throughout Tadworth and the nearby areas. Our goal is to ensure all deliveries occur within the agreed timeframes. However, specific delivery dates and times cannot always be guaranteed due to circumstances such as adverse weather, traffic conditions, or events beyond our control.
We ask customers to provide full and accurate delivery information including recipient name, address, and telephone number as necessary. Should there be any delay or difficulty in delivery, we will make reasonable efforts to contact you for alternative arrangements.
If the recipient is not available at the time of delivery, our delivery partner may leave the flowers with a neighbour, at a safe location, or return them to our shop for redelivery or collection, as appropriate. We will always leave a card or notification to inform the recipient of the delivery attempt.
Risk and responsibility for the goods pass to you upon delivery. Claims for non-delivery or damage must be reported to us within 24 hours of the intended delivery date.
On occasion, we may need to substitute certain blooms or packaging due to seasonal availability or circumstances beyond our control (such as supply shortages in Tadworth or wider regions). All substitutions will be of equal or greater value, and we strive to maintain the style, colour scheme, and quality of your chosen arrangement. We will attempt to contact you beforehand if a significant substitution is required, but in cases where this is not possible, we reserve the right to proceed with appropriate replacements in order to avoid delays.
You have the right to amend or cancel your order by notifying Flower Delivery Tadworth in writing or by phone. For standard flower orders, amendments or cancellations should be made at least 24 hours before the scheduled delivery date. For custom arrangements, wedding, funeral flowers, or events services, at least 72 hours’ notice is required to ensure changes can be actioned prior to preparation.
Cancellation requests made after the applicable deadline may not be possible if the order has already been prepared or dispatched. In such cases, refunds will not be provided for perishable goods except where required by law or under exceptional circumstances at our discretion.
If you wish to change the delivery date, address, or recipient details, please contact us as soon as possible. We will make every effort to accommodate changes, but cannot guarantee amendments for orders already out for delivery.
Our priority is to deliver fresh, high-quality flowers and to ensure customer satisfaction. If you believe the flowers received are not of appropriate quality or do not match the product description, please notify us within 24 hours of receipt. We may require photographic evidence to assess your claim and to process any refund or redelivery. Remedies are offered at our discretion and may include a replacement arrangement, partial refund, or full refund, depending on the circumstances.
Due to the perishable nature of flowers, returns are not normally accepted except where goods are faulty, damaged, or not as described. Where a refund is agreed upon, it will be processed within 7 working days to the original payment method.
Flower Delivery Tadworth shall not be liable for any delay or failure to perform our obligations where such delay or failure is due to circumstances outside our reasonable control. These may include, but are not limited to, natural disasters, severe weather, acts of terrorism, fire, or disruptions to transportation.
Our liability is strictly limited to the purchase price of the products you have purchased. We do not accept responsibility for any consequential, indirect, or incidental damages arising from non-delivery or issues beyond our control. Nothing in these terms seeks to limit or exclude liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
It is the responsibility of the customer to ensure that correct and complete details are provided for the recipient. We are not liable for losses resulting from incorrect address information or recipient unavailability.
By placing an order, you consent to the collection and use of your personal information for the purposes of processing and delivering your order, and for improving our services. Customer data is handled in accordance with our privacy policy and the relevant data protection legislation in the UK. We do not sell or share your private information with third parties except as required to fulfil your order (such as delivery partners).
All content on the Flower Delivery Tadworth website, including images, product descriptions, logos, and trademarks, is the property of Flower Delivery Tadworth or its licensors. The content is protected under copyright and intellectual property laws. No part of this website or its content may be reproduced, distributed, or used for commercial purposes without our express written permission.
The Flower Delivery Tadworth online store and its services are intended for personal use by individuals and businesses in Tadworth and the surrounding areas. The resale, redistribution, or bulk purchase of our flowers and products for commercial purposes requires specific written agreement. Misuse of the website or the unlawful use of our services is strictly prohibited and may result in suspension or termination of access.
From time to time, Flower Delivery Tadworth may offer promotional discounts or codes. Unless otherwise stated, such offers are applied at our discretion, are limited to one per customer, and are subject to change without notice. Promotions may not be combined with other offers, and are limited to specified products or periods.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update, revise, or replace these Terms and Conditions as necessary to reflect legal requirements, company policy, or improvements to the customer experience. Any changes will be posted on this page, with the effective date clearly stated. Placing an order after changes are published will signify acceptance of the revised terms.
If you have any questions, concerns or require assistance regarding these Terms and Conditions, please contact our customer service team. Our staff are available during business hours and are happy to help with any enquiries regarding your Flower Delivery Tadworth online order.
Note: These terms and conditions apply to all flower deliveries within Tadworth and the surrounding areas, ensuring clarity and fairness for all our valued customers in the region.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tadworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tadworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
