Returns, Refunds & Complaints Policy

Our Commitment: Flower Delivery Tadworth

At Flower Delivery Tadworth, we pride ourselves on providing the freshest flowers and highest quality service to our valued customers throughout Tadworth and nearby areas. Whether for households or businesses, our local team is committed to excellence at every step, ensuring a delightful experience from order to delivery. Your satisfaction is our top priority.

Fresh Flowers Guarantee in Tadworth

We understand how important it is for your flowers to arrive vibrant and beautiful. That is why we offer our Fresh Flowers Guarantee – every arrangement from Flower Delivery Tadworth is crafted using only premium, fresh blooms sourced daily. We guarantee that your flowers will retain their freshness for a minimum of five days from the time of delivery when cared for as instructed.

Damaged-on-Arrival Policy

Despite every precaution, rare instances of damage can occur in transit. If your flowers arrive in less than perfect condition, we ask that you contact us immediately upon receipt or within 24 hours of delivery. Please keep the original arrangement and packaging, and provide clear photographs of the damage if possible. This helps us to quickly assess the issue and offer the fastest possible resolution.

Refunds and Replacements

We stand behind the quality of our flowers, and if your delivery is compromised due to damage or does not meet our freshness window guarantee, you have the following options:

• Replacement: We will arrange for a fresh bouquet to be delivered to you at the earliest possible convenience, free of charge.
• Refund: If a replacement is not suitable, we can process a full or partial refund to your original payment method, depending on the situation.

To ensure a fair and prompt resolution, all refund or replacement requests should be made within 48 hours of receiving your flowers. Any requests made outside of this window may be considered at our discretion, depending on circumstances.

Freshness Window

All our floral arrangements come with a minimum five-day freshness window, provided the care instructions given with each order are followed. If you notice premature wilting or loss of freshness within this period, please get in touch with us as soon as possible. Your satisfaction matters, and we will investigate any such concerns thoroughly.

How to Make a Complaint

Your feedback is vital. If you have a concern about your flowers, an aspect of our service, or any part of your experience with Flower Delivery Tadworth, we encourage you to reach out. Here is our simple complaints process:

1. Contact us with the details of your order and a description of your issue. Supporting images help us resolve matters swiftly.
2. Our team will acknowledge your complaint within one business day, and undertake a thorough investigation.
3. We will provide a proposed resolution – this may include offering a replacement, refund, or other remedies, as appropriate.

We are committed to continuous improvement, and all complaints are logged and reviewed to enhance our service for all customers in Tadworth.

Trusted Local Florist for Tadworth

Thank you for choosing Flower Delivery Tadworth. As a trusted local florist, we are honoured to serve the Tadworth community with dedication and care. If you have any questions about our returns, refunds, or complaints policy, please contact our friendly team. Your happiness is our promise.