Flower Delivery Tadworth Privacy Policy

Privacy Policy Overview

At Flower Delivery Tadworth, we are dedicated to maintaining the privacy and protection of all our customers' personal information. This Privacy Policy explains how we collect, use, process, and retain your data in compliance with the UK General Data Protection Regulation (GDPR). This policy applies to all customers placing Flower Delivery Tadworth orders from Tadworth and its surrounding districts. Please read this Privacy Policy thoroughly to understand your rights and our obligations regarding your personal data.

What Data We Collect

When you place an order with Flower Delivery Tadworth or contact us regarding our services, we collect the following types of personal data as necessary to process and fulfil your order:

• Identity Information: Name, surname, and sometimes a customer reference number.
• Contact Details: Address (including delivery and billing address), phone number, and, if provided, other contact instructions.
• Order Information: Details of products ordered, messages or card text to accompany the flowers, and delivery instructions.
• Payment Information: Partial payment card details (processed with third-party payment processors — see Processors section for details), billing information, and transaction records. We do not store full card details.
• Correspondence: Records of communications you have with us, including customer service queries and feedback.
• Technical Data: Your IP address, browser type, access times, and website interaction information collected through essential cookies for service provision and security.

Lawful Basis for Processing

Under GDPR, we identify and rely on several lawful bases for processing your personal data:

• Contractual Necessity: Most data is processed to fulfil our contract with you to deliver flower orders to your recipients, process payments, and provide customer service.
• Legal Obligation: Certain financial and transactional records are retained to comply with tax and other legal requirements.
• Legitimate Interest: We may use your data to improve our services, maintain security, and prevent fraud, provided this does not override your own rights and freedoms.
• Consent: If we need to process your data for purposes not covered above (such as certain types of marketing), we will ask for your specific consent, which you can withdraw at any time.

How We Use Your Information

Your personal data is collected and used strictly for the following purposes:

• Processing and delivering your flower orders accurately and efficiently.
• Contacting you for order confirmation, delivery updates, or to address any issues related to your order.
• Handling payments and issuing receipts or invoices.
• Managing any customer service requests, complaints, or feedback you provide.
• Fulfilling our legal obligations in terms of record-keeping and accountability.
• Where applicable, sending promotional communications if you have provided clear consent.

How Long We Retain Your Data

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Generally, personal data relating to orders is kept for up to six years after your last transaction to comply with tax and legal obligations. After this period, your data will be securely deleted or anonymised. If you have requested data erasure (see Your Rights below), we will action your request unless there is a valid legal reason to retain your information further.

Data Processors

In order to operate efficiently, Flower Delivery Tadworth utilises third-party service providers ("data processors") under strict contractual terms to process data on our behalf. These include:

• Payment Services Providers: For processing card payments in a secure, encrypted manner. We do not store your full payment card details ourselves.
• IT Hosting and Support: Companies that provide secure hosting, order management, and backup services for our website and databases.
• Delivery Partners: Couriers or delivery staff who receive necessary information to complete delivery of your orders.

Each processor is carefully selected and required to commit to GDPR-compliant safeguards and to process your data only as directed and only for the purpose of delivering Flower Delivery Tadworth services. We do not sell or rent your data to any third party for their own marketing purposes.

Your Data Protection Rights

Under GDPR, you have strong rights concerning your personal data. You may exercise the following at any time:

• Right to Access: Request a copy of personal information we hold about you.
• Right to Rectification: Request corrections to any inaccurate or incomplete information in our records.
• Right to Erasure: Ask for your personal data to be deleted, subject to our legal and contractual obligations.
• Right to Restrict Processing: Request limited use of your data in certain circumstances.
• Right to Data Portability: Receive your information in a structured, commonly used, and machine-readable format or ask us to transfer it to another provider.
• Right to Object: Object to data processing where we rely on legitimate interests, especially for marketing purposes.
• Right to Withdraw Consent: Withdraw given consent for non-essential uses at any time.

To exercise any of the above rights, you can contact us using the details found on our website or written correspondence address. We will respond to all requests as required by law.

Data Security

Flower Delivery Tadworth takes data security seriously. We implement appropriate technical and organisational measures to safeguard your data from loss, misuse, unauthorised access, disclosure, or alteration. Access to personal data is limited to authorised staff and processors who require the information to perform their duties. All online transactions are processed over encrypted connections using industry-standard security protocols.

Policy Scope and Changes

This Privacy Policy applies to all personal data collected from customers who order from Flower Delivery Tadworth, covering Tadworth and surrounding districts. Our policy may be updated occasionally to reflect changes in the law, our business processes, or data protection best practices. We will notify you on our main ordering page if significant changes occur.

Questions or Concerns

If you have any questions about this Privacy Policy, your data, or wish to exercise your data protection rights, please refer to our website for contact details or write to our business correspondence address. We are committed to resolving your queries and protecting your privacy every step of the way.